A little shipping update.
Over the past few months, international shipping rates have increased considerably, mainly due to rising fuel and carrier costs. Until now, we’ve been absorbing these additional costs, but unfortunately, we’re no longer able to fully cover the difference.
Starting September 2026, our international shipping rate will be adjusted to reflect part of this increase.
We truly hope this is temporary and that we’ll be able to offer a better rate again soon. Thank you so much for your understanding and for supporting Indigolush from wherever you are in the world.
Important information for customers purchasing through the Shop app: Please refer to Section 5.2 below for important information regarding taxes and international orders placed through Shop.
Below you’ll find everything you need to know about processing, delivery, tracking, and international shipments.
1. Processing & Delivery Times
1.1 Processing
Orders are typically prepared within 2–3 business days. During periods of high order volume, processing may take a little longer. We always do our best to get your order ready as soon as possible.
1.2 Delivery within Mexico
Once shipped, delivery typically takes 3–4 business days.
Please note that all processing and delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier and destination.
If your order has not arrived after 10 business days, please contact us so we can assist you.
2. Express Shipping
If you need your order urgently, please contact us at sales@theindigolush.com before placing your order. Express shipping is subject to availability and additional fees.
3. Tracking Your Order
Once your order has shipped, you will receive an email with your tracking number. Please check your spam or junk folder if you don’t see it in your inbox.
If you need assistance with your shipment, contact us at sales@theindigolush.com with your full name and order number.
4. Delivery Address
Please make sure your shipping address is complete and accurate before placing your order. Indigolush is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. If a shipment needs to be resent due to an address error, additional shipping costs will be the customer’s responsibility.
5. International Shipping
5.1 Duties, Taxes & Customs Fees
We ship worldwide from Mexico.
International orders may be subject to duties, taxes, and customs fees, which are determined by the destination country and are the customer’s responsibility. Indigolush has no control over these charges and cannot estimate their amount.
5.2 Orders Placed Through the Shop App
Shop may collect applicable sales or marketplace taxes at checkout. These taxes are separate from any import duties, customs taxes, or carrier fees that may be assessed when your order enters the destination country.
Taxes paid through Shop do not cover or replace any import-related charges that may be due upon delivery.
5.3 Customs
If your shipment is held at customs, we will do our best to assist with any documentation required from us as the sender.
5.4 Refused Duties or Taxes
If a recipient refuses to pay the applicable duties or taxes and the package is returned or abandoned, Indigolush will not issue a refund.
For information regarding duties and taxes in your country, please contact your local customs office.
6. Returns & Exchanges
Returns or exchanges are accepted only in the case of a manufacturing defect and must be requested within 10 days of purchase.
All international sales are final. International orders cannot be returned or exchanged.
