A little shipping update.
Over the past few months, international shipping rates have increased considerably, mainly due to rising fuel and carrier costs. Until now, we’ve been absorbing these additional costs, but unfortunately, we’re no longer able to fully cover the difference.
Starting September 2026, our international shipping rate will be adjusted to reflect part of this increase.
We truly hope this is temporary and that we’ll be able to offer a better rate again soon. Thank you so much for your understanding and for supporting Indigolush from wherever you are in the world.
Below you’ll find everything you need to know about processing, delivery, tracking, and international shipments.
Processing: Orders are prepared within 2–3 business days.
Delivery within Mexico: Once shipped, delivery typically takes 3–4 business days.
Occasionally, courier delays or other circumstances beyond our control may extend delivery times. In rare cases, delivery may take up to 8 business days. If your order has not arrived after 10 business days, please contact us so we can assist you.
If you need your order urgently, please contact us at sales@theindigolush.com before placing your order. Express shipping is subject to availability and additional fees.
Once your order has shipped, you will receive an email with your tracking number. Please check your spam or junk folder if you don’t see it in your inbox.
If you need assistance with your shipment, contact us at sales@theindigolush.com with your full name and order number.
Please make sure your shipping address is complete and accurate before placing your order. Indigolush is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. If a shipment needs to be resent due to an address error, additional shipping costs will be the customer’s responsibility.
We ship worldwide from Mexico.
International orders may be subject to duties, taxes, and customs fees, which are determined by the destination country and are the customer’s responsibility. Indigolush has no control over these charges and cannot estimate their amount.
If your shipment is held at customs, we will do our best to assist with any documentation required from us as the sender.
If a recipient refuses to pay the applicable duties or taxes and the package is returned or abandoned, Indigolush will not issue a refund.
For information regarding duties and taxes in your country, please contact your local customs office.
Returns or exchanges are accepted only in the case of a manufacturing defect and must be requested within 10 days of purchase.
All international sales are final. International orders cannot be returned or exchanged.
Your satisfaction is our priority!
If you have any questions or concerns, please do not hesitate to contact us. Thank you for trusting Indigolush!
For questions or clarifications:
Fill out the following form with your order number, tracking number, and issue to be addressed.
