At Indigolush, we are passionate about providing quality and efficient service. We want your shopping experience to be as satisfying as possible. That's why we provide you with important information about our processing and delivery times, along with some helpful tips.
Processing and Delivery Times:
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Processing: 2 to 3 business days to carefully prepare your order.
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Delivery: 3 to 4 business days within Mexico by courier companies.
Shipments That Take a Little Longer:
Sometimes, shipments may take a little longer due to external factors beyond our control. In rare cases, it may take up to 8 business days. If you wait more than 10 days, contact us to help you or initiate a report.
Express Shipping Options:
If you need your order urgently, send us an email to sales@theindigolush.com . Please note that express shipping has an additional cost and is not always possible, but we will do our best to help you.
Tracking Number:
You will receive an email with your tracking number so you can track your package at all times.
Delivery Address:
Make sure to provide an accurate and complete delivery address. If there are errors in the address, you will have to pay the shipping cost again.
Check Your Email:
Sometimes our emails may end up in the spam or junk folder. If you can't find the email with your tracking number, contact us immediately using the form at the bottom of our website.
Contacting the Sender:
If you need our team to contact the courier company on your behalf, notify us by email at sales@theindigolush.com . with your order number and full name.
International Shipments:
Orders may be subject to duties and taxes that are the customer's responsibility. Indigolush has no control over these costs and cannot advise on their value, as they vary by country. For more information, contact your local customs office.
Worldwide Shipping: We offer shipping to all countries worldwide.
Duties and Taxes: Orders may be subject to duties and taxes, and customers are responsible for paying these charges.
Control Over Duties and Taxes: Indigolush has no control over duties and taxes. We cannot advise what the costs will be, as they vary by country.
Duty and Tax Information: For more information on these charges, please contact your local customs office.
Your satisfaction is our priority!
If you have any questions or concerns, please do not hesitate to contact us. Thank you for trusting Indigolush!
For questions or clarifications:
Fill out the following form with your order number, tracking number, and issue to be addressed.
